What do you need support with?

• Login to your account and go to the order tracker, or find the tracking link sent to your email
• Get the return label by clicking on the "return" button under the "Last Delivery Orders" section
• Leave us a message on the order tracker letting us know why you would like to return
• Put the products and the return label in the same package
• We will send a delivery representative to your shipping address. Please provide them with the items and the return label  

• Login to your account and go to the order tracker, or find the tracking link sent to your email
• Request a cancellation by leaving us a message 

Products purchased online cannot be returned in our stores. For an exchange, follow the return instructions and let us know in a message about the exchange details.

• Refunds for cancelled orders will be processed within three business days.
• Depending on your bank and payment provider (Klarna, PayPal, etc.), it can take three to eight business days after we have processed the refund for it to appear on your account.
• If you think this period has passed, then you can contact us via the Contact page.

• The refund will be made at the latest within 10 working days from the day your return arrived at our warehouse.
• After we have processed the refund, it may take three to eight working days for it to appear in your account, depending on your bank or payment provider (Klarna, PayPal, etc.).
• If you think this period has lapsed, then you can contact us via the Contact page.

• Your order can only be cancelled by us due to unavailability or a delay. These reasons may mean that we are unable to send the ordered products.
• Your order will be refunded within three business days.

• The delivery times may vary depending on the workload of the delivery service provider.
• If you have any other issues (delivery to the wrong address, delay in delivery, tracking number not working, etc.) you can get in touch with us via the order tracker or the link that you have received on your email.

• Go to Track Orders. (You must be a registered user to access the link. If you are not, use the link that you have received upon placing the order)
• Leave us a message on the order page. Make sure to include images of the broken parts

• The products will be shipped within three to five days after placing your order.
• We are unable to prioritise specific orders.
• If you feel that the specified delivery date has been exceeded, you can contact us via the order page (accessible from Track Order, or the link that you have received in an email upon placing the order)

• If a product is missing from the package even though it is listed on the delivery note (accessible from Track Order, or the link that you have received in an email upon placing the order), please do the following:
• • Take a picture of the opened package in question (please make sure all items are visible in the picture).
  • Leave us a message on the order page.
• If a product is missing and it is not listed on the delivery note, please do the following:
• • Check the relevant item in your order details. If the status of the product is still marked as being delivered, it will be shipped separately.
  • If the product in question is marked as cancelled in the order details, the refund will be processed within three business days.

• The delivery times may vary depending on the workload of the delivery service provider.
• You can track the status of your shipment by clicking the link in the shipment confirmation email.

It is not possible to add a new product to orders that have already been completed. If you want to do so, you should place a new order.

Login to your account and go to the order tracker, or find the tracking link sent to your email

• If you can’t see your recently placed order on the order tracker page, we recommend waiting for a bit.
• You could also check the tracking link that you have received on your email upon creating the order.
• If you do not see your order when you check again after 24 hours, you can contact us via the Contact page. If you used PayPal or Klarna to complete your order, please attach a screenshot of the confirmation email from PayPal or Klarna with the date the payment was received, the full amount and your first and last name. If you paid by credit card, simply provide the date, the order amount and your first and last name.

• On the order tracker page.
• You could also check the tracking link that you have received on your email upon creating the order.

As the products on our website are intended for private individuals, no business invoices can be issued.

• Changes to the delivery address and/or recipient cannot be made once your order has been completed.
• Do leave us a message on the order page (accessible from Track Order, or the link that you have received in an email upon placing the order) and we will try to help.

If your password has been entered incorrectly three times in a row, access to your account will be blocked for security reasons. Contact us via the Contact page to request for your account to be unlocked.

Go to My Account and then Login. On the page that opens, you will find the option “Forget password?”. After clicking on this option, you can enter your email address and click on Password Reminder. You will then receive an email with a link that you can use to set a new password.